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HMSA Online Care Enrollment

When enrolling, information must match your subscriber ID card.

 1. Go to: https://hmsaonlinecare.com/landing.htm

2. Enter demographics (First name, last name, email)

NOTE: Accounts cannot share same email address.

3. Create password. (must be at least 7 characters, contain at least one letter and at least one number).

4. Agree to terms of use by clicking the check box.

5. click "sign up"

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11. Select whether you are the primary subscriber of the health plan account by clicking Yes/No.

NOTE: If you select "No" you will need to enter the primary subscribers information before proceeding.

12. Click "continue"

13. Congratulations! Your account has been created!

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6. Set your current location to "Hawaii"

7.Enter Date of birth. (Month/Day/Year)

8. Select Gender (Male or Female)

9. Commercial plans: Select HMSA for health plan.

10. Enter subscriber ID number (exclude first three letters) 

Example: R001234567890

1. Login

From a computer:

From a Mobile Device:

  • Download the free Online Care mobile app

  • Login with your email and password.

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2. Select HMSA's Online Care Practice

  • Locate and select the appropriate practice according to needs. (Primary care, Medical care, Behavioral health, Specialty care, etc.)

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3. Select your provider

  • Select your provider you are scheduled to have an appointment with or use the search feature to find the provider by name

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4. Get Started

  • Parent with dependent(s) have a choice of who the visit is for. Choose yourself or the dependent.

  • Complete the intake form questions.  Select a Pharmacy (if prompted)

  •  Agree to the terms of Use

  •  Click Connect to start the visit

5. Congratulations! Your visit will begin shortly.

  • You will now be place in the waiting room while provider reviews your information 

  • Once the provider connects, you will be able to see and hear each other.

  • When your visit is over, click the red End button.

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